In Home Care

Ballarat Aged Care offers Home Care Packages via the Linkages Program that support older residents to remain living at home independently for as long as possible.

Home Care Packages provide a range of services that cater to individual needs and requirements, including:
- personal care
- social support
- domestic assistance
- nursing care
- home maintenance
- transport.

We work with you (and your family if you wish) to develop a personalised Home Care Package that best suits you and your lifestyle.

There are four levels of Home Care Packages:
- Level 1 supports basic care needs
- Level 2 supports low level care needs
- Level 3 supports intermediate care needs
- Level 4 supports high care needs

All Home Care Packages are delivered within a Consumer Directed Care (CDC) Framework.

How do I access a Home Care Package?
The Aged Care Assessment Service (ACAS) determines your eligibility for a Home Care Package.

What does a Home Care Package cost?
The level of Government funding you receive is determined by the outcome of your Aged Care Assessment conducted by the Aged Care Assessment Service. You can be asked to pay a care recipient contribution fee of up to 17.5% of the basic pension, however please be assured that if you are unable to pay you cannot be refused a Home Care Package.

Case Management Team
All Ballarat Health Services clients have the support of an expert case manager to help you plan your care and use your package the best way possible. The case manager will work with you (and your family if you wish) to create a plan that is unique to your individual needs. Case managers are all tertiary qualified in allied health or nursing.

Referral Process
For more information about receiving support at home through a Home Care Package call the Linkages office on 03 5320 3010 during business hours. Alternatively, contact the Commonwealth Government’s My Aged Care National Call Centre on 1800 200 422 (Monday to Friday 8am to 8pm, or Saturday 10am to 2pm) or visit

Contact Details

Office Hours: Monday to Friday 9am – 5pm
Phone: (03) 5320 3010
Fax: (03) 5332 9730
Postal Address: PO Box 199, BALLARAT, VIC, 3353.

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