COVID-19 Information Update (April 9th, 2020)

End of Life Visitor Guideline

We thank you for your understanding and support since the introduction of the restricted visitor’s guideline across our residential facilities.

Ballarat Health Services takes the safety of our residents and staff seriously. The best way to protect your health and safety is to keep the virus out of the facilities.

We are continually receiving advice and direction from the State and Commonwealth Government on the how to slow the spread of the COVID-19 virus and how to protect vulnerable residents. To that end, I am writing to you to provide further updates.

As previously communicated we are committed to providing compassionate and empathetic care and changes will be made to our approach as more evidence-based information is released regarding Covid-19.

The visitor safety guidelines are continually being reviewed and it has become apparent that further guidance is required for compassionate circumstances relating to end of life visiting for Covid-19 negative residents. Therefore we have updated our end of life visitor guideline.

For the purposes of this document, end-of-life means when the person is imminently dying (sometimes referred to as terminal care or comfort care).

Our Nurse Unit Manager’s will work closely with immediate family members in coordinating visits under the conditions set out in the new guideline. The conditions include time-limited visits, social distancing, use of protective equipment and screening requirements. In line with best practice procedures thorough cleaning of the room will occur after visits.

The visitor agreement will be made available to family’s as required.