Visitor Restrictions - 14 July

Ballarat Aged Care continues to monitor the COVID-19 risk to residents.  Due to the increased community transmissions occurring in Victoria, we recognise there is an increased risk of transmission to residents in our facilities.  To support the safety of the residents and staff we will be returning to step one visitor restrictions.

 The following principles continue to guide us in making such decisions: 

·       protection of all people in our care,

·       the highly contagious nature of the virus,

·       risk that a COVID-19 second wave remains very real, as seen in recent media,

·       number of active COVID-19 cases approaching our community,

·       ability to keep family and friends connected with residents, using a variety of technological media and visitor alternatives,

·       The continuation of the Victoria State of Emergency decree.

 During this time, we will not be allowing social visits to our residential facilities.  We will continue to compassionately take individual circumstances into consideration.

Ballarat Health Services continues to be focused on the wellbeing of all. Enabling choice and alternative means of communication is a key focus, and we have many options in place to support residents to remain in contact with family and friends.

If you have any questions or wish to discuss your individual circumstances further, please contact the Nurse Unit Manager.


Visitor restrictions - 9 July 2020

To provide the highest level of safety to residents, families/friends and staff, a decision has been made to
return to step two of visitor guidelines for our residential care facilities.

We will continue to compassionately take individual circumstances into consideration as we do understand
that the current COVID-19 situation is concerning and at times distressing for all.

In addition, Ballarat Health Services is focussed on the residents’ wellbeing and enabling choice in alternative
means of communication with their loved ones during this difficult time.

Key visitor: It is our preference, where possible, for families or significant others to work together at this time and nominate a key visitor who can keep the broader family network updated.

Minimising travel: People residing greater than 50kms south west and south east of Ballarat, and in addition to the towns listed below, are encouraged to take up alternative visit options, unless pre-arranged under compassionate grounds.

Melbourne, Melton, Bacchus Marsh, Werribee, Shire of Mitchell, Geelong, Surf Coast Shire, Bendigo, and Daylesford.


  • Visiting will be limited to 7 days per week between 12pm and 5pm
  • The visit is to be scheduled with the Manager
  • The visit is for a 30 minute period
  • The visit is limited to 1 person per visit
  • All visitors must wear a mask, gloves, and practice hand hygiene upon entry
  • The visit is to occur in the resident’s room or outside (not within communal areas)
  • The visitor must remain at a safe 1.5 metre social distance from the person they are visiting, staff and
    any other residents within our facility
  • The visitor must not have travelled overseas in the past 14 days
  • The visitor must not have been in contact with a person positive with COVID-19 in the past 14 days
  • The visitor must not have any cold, flu or respiratory symptoms, i.e fever, sore throat, cough,
    temperature, runny nose or shortness of breath
  • Written evidence of flu vaccination will be required
  • The visitor will be screened on entry with the above questions
  • The visitor can bring food in the facility that is in a container that can be wiped clean and meets
    current BHS policies re food from outside facilities
  • No children (under 18 yrs.) are to visit the facility

If you have any specific concerns regarding our response or any other issue, please email: or call 5320 3620.

Our facilities include: 


  • Talbot Place
  • Eureka Village Hostel
  • Geoffrey Cutter Centre
  • Hailey House
  • Jack Lonsdale Lodge
  • James Thomas Court
  • W.B. Messer Hostel
  • P.S. Hobson Nursing Home
  • Bill Crawford Lodge 

COVID-19 Information Update (April 23rd, 2020)

Visitor Access

Yesterday, Prime Minister Scott Morrison asked Aged Care Providers not to impose harsher visitor rules than those recommended by health experts, as he believes restrictions will impact the health and wellbeing of residents.

Ballarat Health Services, in consultation with State health experts, are planning a phased approach to re-opening visitor access, with the primary consideration being the protection of our most vulnerable members of the community, as a COVID-19 surge is still a very real possibility.

The incidents of COVID-19 in our community is currently low, but International data shows that 30% of aged care residents appear to be asymptomatic while positive and that 52% of reported deaths have been older people living in residential care or assisted home living. Recently, we have seen a second wave of COVID-19 cases in countries who have relaxed social isolation restrictions early.

Read more